We process data strictly in compliance with the Indian Information Technology Act, 2000, and applicable banking industry standards. All transaction data is routed through PCI-DSS compliant secure payment networks via authorized RBI-compliant payment aggregators. We do not store your raw credit/debit card numbers, CVVs, or net banking credentials on our servers.

1. Personal Information We Collect or Process

When we refer to "personal information," we mean any data that directly identifies you or can reasonably be linked to you. We collect this information depending on how you navigate our Services:

A. Information Collected Directly From You

• Contact Details: Your full name, shipping address, billing address, mobile number, and email address.
• Account Configuration Credentials: Your username, encrypted passwords, security questions, and specific profile settings.
• Transaction & Purchase Data: Historical records of items you viewed, items added to your cart, wishlists, completed purchases, returns, or order cancellations.
• Customer Support Communications: Any text, logs, or attachments included when you reach out to our team via customer support tickets or emails.

B. Information Collected Automatically Through Tracking

To optimize web speed, enhance security, and enable digital ad campaigns (via Meta Pixel, Google Analytics, and tracking tags), we automatically log device telemetry when you browse our storefront:

• Device Identifiers: Your IP address, browser type, operating system version, network connection details, and unique device cookies.
• Usage Analytics: Timestamped clickstream logs, pages visited, time spent on individual paths, and navigation patterns.

2. How We Use Your Personal Information

We utilize your information for explicit operational and legal frameworks, including:

• Service Provisioning & Order Execution: To fulfill contracts, verify payments through secure payment bridges, print shipping labels, manage inventory, coordinate logistics, and dispatch automated order updates.
• Marketing, Retargeting & Custom Audiences: To deliver tailored product suggestions, send promotional newsletters, dispatch SMS or email reminders regarding abandoned carts, and configure personalized digital advertisements across Google, Meta, and partner publishers. You can opt-out of marketing communications instantly at any time.
• Risk Assessment & Fraud Mitigation: To perform automated risk scoring on orders to prevent fraud, protect public safety, identify malicious behaviors, and ensure secure authentication protocols.
• Legal Enforcement & Statutory Compliance: To comply with financial regulations, Tax/GST laws, data requests from regulatory bodies, or to protect the statutory rights of our user base.

3. Cookies and Behavioral Advertising

Our store utilizes cookies, web beacons, and pixels to deliver core checkout functionalities, monitor performance metrics, and optimize retargeting campaigns. These include:

• Necessary Cookies: Essential tags required to maintain your shopping cart state and securely handle your login session.
• Marketing & Advertising Pixels: Codes that allow us to display optimized advertisements to you based on your past engagement with our website.

You may alter your browser configurations to decline cookies, although doing so might compromise specific functionalities of our checkout pipeline.

4. How We Disclose Personal Information & Third-Party Apps

We do not trade your raw identity or information with third-party data brokers. We disclose details strictly to reliable service providers within the following operations:

• With Shopify Inc. to sustain our core e-commerce dashboard.
• With integrated Payment Aggregators to confirm secure checkouts.
• With domestic and regional Logistics & Courier Entities to deliver your physical packages.
• With Data Infrastructure Services, analytics providers, and targeted digital ad spaces.

5. Relationship with Shopify & Cross-Border Logistics

Because our platform is driven by Shopify, all personal information collected via our store is securely routed to and stored within Shopify’s centralized database networks. This information might be safely cross-routed and processed in jurisdictions outside of India (including the United States and Europe) to optimize performance, cloud compliance, and system integrity. For a comprehensive overview of Shopify’s global consumer data parameters, please review the Shopify Privacy Policy.

6. Security, Data Retention & Your Rights

While we incorporate top-tier technical encryption frameworks (including SSL pathways) to guard your personal credentials, no network pipeline can guarantee absolute security. We preserve your details only as long as necessary to manage your active customer profile, fulfill business tax operations, or address financial disputes.

Depending on your local regulations, you hold explicit statutory rights over your personal configuration, including the right to:

• Request complete visibility and access to the personal data we store.
• Instruct our team to correct any inaccurate or updated personal information.
• Initiate an erasure process to delete your data from our active marketing systems.

7. Grievance Officer Redressal Mechanism

In accordance with the Information Technology Act, 2000, and the Consumer Protection (E-Commerce) Rules, 2020, the name and contact details of our designated Grievance Officer are published below. Any grievances, data queries, or compliance complaints regarding personal information usage should be officially directed to:

Managed & Operated by Ashwarya Meena Proprietor of The Figroo Company